A TGI Fridays Server (W/W) possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests’ expectations.

Specific responsibilities of the Server (W/W) include:
 

• Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.
• Promptly and accurately takes food and beverage requests from guests.
• Ensures expedient service of food and beverages to the guest.
• Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.
• Learns TGIF menu and beverages, expertly recommends and upsells items.
• IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all Fridays Service Style Standards.
• Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.
• Practices conversational ordering by mentioning current promotional features.

A TGI Fridays Server (W/W) must be able to carry natural conversation with guests without sounding scripted or intrusive.

Additional specific requirements for the Server (W/W) include:
 

• Must be able to deliver plates and food and clear tables
• Must be able to hear well amongst loud background noise
• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
• Must be able to calmly respond to angry guests and notify a Manager
• Must be able to read and write notes to hearing impaired guests
• Must be able to read menus to sight-impaired guests
• Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
• Must be able to read and write
• Must be able to stand and walk during entire shift
• Must be able to reach, bend, stoop and wipe counters/tables