Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino site we haven't covered yet? Online Casinos is run for readers comparing online casinos in the US, and we'd rather hear from you directly than have you guess at how we reached a rating.
How to reach us
The quickest way to contact Online Casinos is by email at [email protected]. Send us as much detail as you can — the casino name, the page you're referring to, or a screenshot if it's a technical issue — and we'll look into it. We try to respond within a couple of business days, though volume can occasionally push that out.
What we can help with
- Review accuracy: If a bonus offer, wagering term, or licensing detail on one of our pages looks outdated, tell us. Casino promotions change often and we rely partly on reader reports to catch this fast.
- New casino suggestions: If you've come across a newly launched casino site licensed to operate in your state and think it deserves a look, send us the name and we'll add it to our research list.
- General feedback: Praise, criticism, or ideas for what you'd like to see covered on the site — all of it is useful to us.
- Site or content errors: Broken links, typos, or anything that reads unclearly.
What we can't help with
We're an independent comparison and review site, not a casino operator, payment processor, or regulator. That means we're not able to:
- Process withdrawals, deposits, or refunds — those requests go to the casino's own support team, which you'll find listed on their site.
- Resolve account verification (KYC) issues or unlock a locked casino account.
- Adjudicate individual disputes with a specific operator over a bonus, a bet, or a payout.
- Provide legal or financial advice about gambling in your state.
If you're dealing with any of the above, the fastest route is the live chat or support email listed directly on the casino's own website. Most licensed US operators publish a support contact and expected response times on their help page.
If gambling has stopped being fun
If you're contacting us because gambling is causing you stress, financial strain, or is affecting people around you, please know that help is available and reaching out is a reasonable first step. We put together a dedicated page on responsible gambling covering deposit and time limits, self-exclusion programs, and links to national and state-level support services. It's worth reading whether you're currently struggling or just want to set boundaries before you play.
Before you write in about a specific casino
To help us investigate faster, it's useful to include:
- The casino's name and, if possible, a link to the page on our site you're referring to
- The date and nature of the issue (bonus terms, withdrawal delay, account access, etc.)
- Any screenshots or reference numbers from your correspondence with the casino
This lets us update our coverage accurately rather than relying on secondhand or incomplete information.
Learn more about how we work
If you're curious about who's behind Online Casinos and how we approach our rankings, our About Us page explains our editorial process. For the legal terms covering use of this site, see our Terms and Conditions. And if you're outside the US or looking into alternative markets, our page on Non GamStop casinos covers a different regulatory landscape entirely.
We read every message that comes in. Whether it's a correction, a compliment, or a question you couldn't find answered elsewhere on the site, get in touch — we'd rather hear from you than have you leave with an unanswered question.